WhatsApp & Smart Chatbot
Automate guest service and communication via WhatsApp
Automated delivery of confirmation vouchers, pre-arrival notices, real-time support during the stay, and a unified service center for your team.
The channel most used by guests working in your hotel's favor
Instant replies and automated guest communication workflows from check-in to check-out.
Instant Confirmation & Voucher
As soon as the booking is made, the guest receives all stay and location details on WhatsApp.
Pre-Arrival Instructions
Scheduled delivery of check-in guidelines, Wi-Fi password, and link to complete a quick registration form.
Unified Chat Center
Your team serves multiple guests with full history, agent assignment, and a secure connection to the hotel's phone number.
Post-Checkout Thank You
Automated satisfaction survey and positive review incentive after the guest departs.
Fewer calls to the front desk and greater operational agility
Reduza o tempo gasto pela equipe tirando dúvidas repetitivas. Com o WhatsApp do NextStay, o hóspede tira dúvidas sobre horários, café da manhã e comodidades de forma natural e rápida, elevando os índices de satisfação.
See how it works
Connect your hotel's WhatsApp to the NextStay platform
Discover how to turn WhatsApp into a powerful sales and loyalty engine.
Speak with a specialist