How NextStay protects guest data
Per-hotel data isolation, automatic TV data wipe at checkout, and deletion of guest data when the stay ends.
What comes built-in
Concrete mechanisms, not just a written policy.
Data isolated per hotel
Each property only accesses its own data, even in chains with hundreds of hotels.
Automatic TV wipe at checkout
When the PMS records checkout, the in-room TV automatically receives a command to wipe local data.
Automatic deletion of guest data
Upon PMS-integrated checkout, the guest's name and raw booking data are automatically erased from the dashboard.
On-demand deletion
Hotel staff can also manually erase a guest's data at any time through the admin dashboard.
Frequently asked questions
NextStay was built with guest data protection as a core principle: per-hotel data isolation, automatic TV wipe, and deletion of guest data at checkout. Full legal compliance also depends on how each hotel operates the platform.
It depends on the integration: with a connected PMS, the guest's name and booking details remain available during the stay so the hotel can provide service. Without a PMS, the system collects no guest identification.
Automatically when the PMS records the room checkout. Hotel staff can also erase it manually at any time from the dashboard.
No. At checkout, the in-room TV receives an automatic command to wipe local data (apps, session, and cache).
Want to learn more about data protection in NextStay?
Speak with our team to understand how the platform fits into your hotel's operation.
Speak with our team